In the early evening hours of August 26th, 2019 another local courier company called me in a panic: the hazmat driver they had secured for an extremely hot shipment of dangerous goods was no longer able to recover their freight…

In our present society, the expectation of immediate satisfaction has become commonplace.  Couriers, in their most basic form, have been around for decades (longer if you count delivery by foot or horseback).  With the launch of Amazon same-day, DHL Sky…